The essentials about using PhotoOra, protecting your information, and getting help.
At a glance. Guests share through your event link. You manage the gallery and can download their contributions. Your photos stay yours. Download your memories before your gallery expires.
PhotoOra is operated by PhotoOra LLC. These addresses reach the same team; you only need to contact us once. Please don’t email passwords, card details, or intimate images.
Last updated: 5 October 2026 · Document version: 2026-10-05.3
Terms of Service
Effective date: October 2, 2026
PhotoOra helps you collect and enjoy the memories from your event. These Terms explain your agreement with PhotoOra LLC when you create an account, purchase an event, or upload content.
Your account
You must be 18 or older to create an account, buy or host an event, or upload photos and videos. Hosts need a verified email address and the legal ability to enter this agreement. If you act for an organization, you must have its permission.
Keep your account details accurate and your sign-in information secure. Report suspected unauthorized access promptly. You are responsible for activity you authorize, not automatically for a security failure caused by PhotoOra.
Adults may share family photos, including photos of children, with the necessary permissions. Anyone can report a privacy or safety concern, regardless of age or whether they have an account. Use PhotoOra only in supported locations where it is lawful; do not bypass eligibility or access restrictions.
Your contract is with PhotoOra LLC. Our team does not personally guarantee the company’s obligations, but this does not excuse anyone’s own conduct where the law makes them responsible.
Payments and packages
Paid events are one-time purchases, not subscriptions. Review your package, event dates, currency, total price, and any taxes before paying. Prices are in U.S. dollars unless checkout says otherwise. You authorize the amount shown at checkout; promotions apply only when included in that total.
Stripe or PayPal processes your payment. PhotoOra’s application does not store your full card number or security code. Your bank or payment provider may charge separate fees.
Your confirmed purchase determines your features and limits. Later package changes do not reduce the benefits you already purchased. “Unlimited photos” means no photo-count limit; photos and videos still share your event’s storage allowance. File sizes, video counts, and video lengths are limited. See the Fair Use Policy for the details.
If you were charged but cannot access your event, contact hello@photoora.com with your event and payment reference before trying to purchase again. We investigate and correct confirmed billing errors.
Refunds and cancellations
Changed your plans? You can request a refund within 14 days of purchase, before your event receives its first successful upload outside Test mode. Eligible refunds are returned minus any non-refundable payment processing fees. Designated Test mode uploads do not affect eligibility.
An upload waiting for your review counts as a successful upload. Failed or rejected uploads do not count. Deleting an upload does not restore eligibility.
Email hello@photoora.com with your event name or ID and payment reference before the deadline. Your request must arrive within 14 days; the refund does not have to be completed by then. Do not send card details.
We deduct only the original payment processing fees that Stripe or PayPal actually charged us and does not return. We do not add a separate cancellation fee. We confirm the deduction and refund amount when reviewing your request. Refunds and any refundable taxes go back to the original payment method; arrival time depends on your payment provider and bank.
We provide full refunds for confirmed billing errors or failure to provide the purchased service. No processing fees are deducted in those cases or when a full refund is required by law or payment-provider rules. Other requests are reviewed individually, subject to your legal rights.
An approved cancellation ends paid access. A full refund or payment reversal normally does too, and a dispute may temporarily restrict access. A goodwill partial refund without cancellation does not by itself end access. Refunds do not necessarily delete files immediately or pause their expiration schedule.
Earlier purchases keep the refund terms accepted at checkout.
Your event dates
For paid events, uploads normally open 48 hours before your event and close 7 days after it. Late purchases have at least 7 days of uploads from creation. Check the dates in your dashboard and confirmation, and contact us about any mistake.
Before that window, you can make up to 10 successful test uploads, within your package limits. Deleting a test upload does not free up another test place. Uploads still processing can temporarily reserve capacity.
Contact support if your event moves or you entered the wrong date. A change is not automatic; rely on the revised upload closing and gallery expiration dates we confirm. Pausing uploads does not extend your gallery’s life.
When your gallery expires
Paid gallery access runs from the scheduled upload closing date:
Essential: 6 months
Celebration: 6 months
Unforgettable: 12 months
The free trial lasts 7 days from creation and never automatically becomes a paid subscription. Download and check your files before the expiration date shown for your event. Reminders do not extend that date.
After expiration, access ends and media and previews enter scheduled deletion. Paid events have a 14-day administrative buffer before routine deletion begins; free events do not. The buffer is not extra access or a promise that files can be recovered. Deletion takes time, and restricted records may remain for security, disputes, or legal duties.
PhotoOra is not a permanent backup service. “Keep forever” means the copies you download and keep yourself. Downloads contain the files stored by PhotoOra; large photos are resized and converted to JPEG during upload, so they may differ from your originals. Keep originals when original quality matters. Uploads need connectivity and successful processing; wait for confirmation. Large downloads and album exports need enough space and memory on your device.
Hiding a photo or video keeps it in your gallery but removes it from the slideshow. Deleting a file from PhotoOra does not delete copies someone has already downloaded. Read more about retention.
Who can see uploads
The guest QR code invites uploads; it does not give access to the host’s gallery. The host can view and download contributions, including any names and captions. Eligible content may appear in the event’s slideshow.
Where offered, a guest’s “Host only” choice keeps their contribution out of the slideshow. It does not stop the host from downloading or keeping a copy.
Host gallery access requires sign-in, and media uses temporary links. Someone with a valid media link may be able to open it until it expires. Share event and media links only with your intended audience. PhotoOra cannot control downloaded files or copies made from a screen.
Your photos and permissions
You keep your existing rights. PhotoOra does not own your uploads. Copyright can belong to someone other than the host, uploader, or person pictured. Share only material you own or have permission to use, with any required privacy and other permissions.
You give PhotoOra a non-exclusive, worldwide, royalty-free permission to receive, store, copy, process, resize, transmit, and display content only to provide the service, handle support and safety matters, and meet legal duties. Our service providers may do these limited tasks for us. This permission lasts only as long as those purposes require, including lawful preservation, and ends when those purposes end and the relevant copies are deleted.
This does not allow us to sell your content, use it in advertising, or train machine-learning models on it. Promotional use needs separate permission.
Guest uploads give the host permission to view, download, print, and keep them for personal, non-commercial event and keepsake purposes. Making an upload eligible for the slideshow also permits display to that event’s audience. It does not grant permission to sell, publicly publish, advertise with, or otherwise commercially use someone else’s content or likeness. Those uses need separate rights where applicable, including at corporate events. Downloaded copies remain subject to those permissions and lawful removal duties.
PhotoOra’s software, branding, and service materials belong to us or our licensors. Your limited, non-exclusive, non-transferable permission to use the service lasts for your access period. Do not resell access, remove ownership notices, or copy or reverse engineer the software except where the law gives you a right we cannot restrict.
Using PhotoOra responsibly
Hosts choose whom to invite and who sees the slideshow. Explain how contributions will be used, obtain required permissions, and take care with children’s images and sensitive occasions. A QR code is not proof of permission.
Guest names are optional and are not verified identities. Guests should check the destination event and respect other people’s rights. Everyone must follow our Acceptable Use Policy.
New events start in Review first mode: the host approves content before slideshow display. In Live mode, eligible uploads can appear without prior approval. Host review is not automated or professional screening. PhotoOra does not provide automated content screening or continuously monitor events.
Each person is responsible for their submissions and the uses they authorize. Hosts must not encourage infringement or ignore unlawful uses they control, but are not automatically responsible for every unknown guest action. PhotoOra remains responsible for its own legal duties.
Claims caused by unlawful uploads or misuse
Where the law allows and you can legally make this promise, you agree to reimburse PhotoOra LLC and its team acting for the company for claims brought by someone else, to the extent caused by:
Uploads you made without the required rights or permissions; or
Your unlawful or intentional misuse of PhotoOra.
This covers reasonable outside legal costs, damages ordered in a final ruling, and settlements you approve. It is not an automatic fee or penalty.
We will promptly notify you, provide reasonable cooperation, and give you a reasonable chance to arrange the defense with a qualified lawyer acceptable to us. Late notice reduces your obligation only to the extent it materially harms your defense.
Neither side may settle in a way that binds the other, admits their wrongdoing, or requires action beyond payment without their written agreement. Neither side may unreasonably refuse that agreement.
You do not cover the portion of any loss caused by PhotoOra’s own breach, negligence, misconduct, or violation of law. This does not transfer our legal duties or limit protected complaints or reviews.
We may review reports, remove content, preserve necessary evidence, and make legally required reports. We may proportionately restrict content, events, or accounts for violations, compromised access, payment reversals, legal requirements, or serious operational risks. Where practical and lawful, we explain and offer a chance to correct the problem or request review. Urgent risks may require action without notice; appeals do not delay urgent removal duties.
You can stop using PhotoOra or ask support to close your account. We may verify your authority before a destructive action. Closure does not automatically provide a refund or erase records we must lawfully keep.
If we discontinue paid service for reasons other than your breach or payment reversal, we will give reasonable notice where possible and address unused service and required remedies. Package changes do not let us remove purchased benefits retroactively. Our refund commitments still apply.
Availability and responsibility
Please read this section. It limits the compensation available for some claims. PhotoOra is a temporary event service, not the only place to keep irreplaceable files. The exceptions below preserve rights that the law does not allow us to limit.
We cannot promise uninterrupted access, successful delivery of every upload, compatibility with every device, or freedom from all data loss. Except for our express commitments and rights that cannot be excluded, the service is supplied on an “as available” basis without implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent those exclusions are lawful. Keep originals and check that your downloaded files open correctly.
We are not responsible for a failure to the extent caused by circumstances beyond our reasonable control, such as a widespread communications outage or natural disaster, that we could not reasonably prevent or overcome. An outside provider's involvement does not automatically excuse our own failures or remove the refund commitments in our refund policy. We will take reasonable steps to reduce disruption and tell affected customers about material interruptions when practical.
Excluded losses. To the extent permitted by law, PhotoOra is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, business opportunities, or goodwill arising from use of the service. This includes such losses resulting from unavailable or lost content. It does not exclude a category of loss or remedy that applicable law requires us to cover.
Limit on compensation. Subject to the exceptions below, our combined total liability to you is limited to the amount you actually paid PhotoOra, if any, for the event or service giving rise to the claim. If a claim concerns several paid events, the limit is the total paid for those affected events. Related claims are combined, rather than creating a separate limit for each incident, legal theory, or defendant. These limits apply whether the claim is based on contract, ordinary negligence, or another legal theory, only to the extent the law permits.
Where lawful, these exclusions and limits also protect PhotoOra's members, managers, employees, and contractors for conduct in providing the service for PhotoOra; they share the applicable limit rather than receiving separate limits. This provision does not extend to their unrelated conduct or another provider's separate contract with you.
Exceptions. These exclusions and limits do not apply to fraud, intentional or willful misconduct, gross negligence, liability for death or personal injury that cannot lawfully be limited, or any other duty, liability, or consumer remedy that cannot be excluded or limited. They do not reduce an expressly promised refund, our privacy and data-protection obligations, or a legally required remedy. Nothing makes you responsible for PhotoOra's own legal violations.
Disputes and applicable law
Contact support with the event reference and outcome you seek. We encourage good-faith resolution, but contacting us does not suspend a legal deadline or prevent urgent relief, a regulator complaint, or a legally protected claim.
Colorado law governs these Terms and disputes about the service, without using its conflict-of-laws rules to displace that choice. If you are a consumer, you retain any mandatory protections of the law where you live that cannot be removed by this choice.
Unless applicable law entitles you to bring or defend a claim elsewhere, disputes will be brought in the state courts of Colorado or, where federal jurisdiction exists, the United States District Court for the District of Colorado, and the parties consent to those courts' jurisdiction. Either party may bring an eligible claim in a small-claims court with jurisdiction. This does not restrict a regulator complaint or legally available urgent relief. These Terms do not require arbitration or waive class-action rights.
Changes, notices, and other terms
We will date revised Terms and give appropriate notice of material changes through the service or account email before they take effect, except where a legally permitted urgent change requires otherwise. We obtain renewed acceptance where required. A changed webpage alone does not establish your acceptance.
Changes do not retroactively enlarge content permissions or reduce agreed benefits of a completed purchase without a lawful basis and any required agreement. You may keep a copy of the version you accept. Service notices do not automatically enroll you in marketing emails.
These Terms, the Acceptable Use Policy, your confirmed purchase details, and any individually agreed written terms form the agreement for the service they cover. They do not cancel mandatory rights or legally binding representations made before purchase. A transfer of PhotoOra's business must preserve existing purchase and privacy commitments. You may not transfer your account or contractual obligations without our agreement, except where the law permits it; this does not prevent the guest invitations and downloads described above.
Nothing in these Terms prohibits honest reviews, good-faith complaints, lawful reporting, or cooperation with a regulator or law enforcement. You do not give up ownership of a review by posting it.
If a provision is unenforceable, the remainder applies to the extent lawful. A delay in enforcement is not a permanent waiver. Provisions that by their nature need to continue after account closure, including lawful content retention, accrued payment obligations, and dispute provisions, survive only to the extent needed and permitted by law.
The Terms, Acceptable Use Policy, and confirmed purchase details form your agreement when presented and accepted. An individually agreed written term or confirmed package entitlement controls over a conflicting general description. Our Privacy Policy explains data handling; acceptance is not blanket consent to unrelated processing.
Last updated: 5 October 2026 · Document version: 2026-10-05.3
Privacy Policy
Effective date: October 2, 2026
PhotoOra LLC operates PhotoOra. This policy explains how we handle information when you visit our website, host an event, upload memories, or contact us.
What we collect
We collect account and event details, photos and videos, optional names and notes, purchase information, and messages you send us. Information may come from you, event hosts, other guests, or sign-in providers.
We also collect basic usage and security information, such as IP addresses, browser details, and records of uploads and accepted terms. Payment providers process your payment details.
How we use it
We use information to provide PhotoOra, manage events and purchases, deliver memories, answer questions, send service messages, prevent misuse, and meet legal obligations. Where required, we rely on performing our agreement with you, legitimate interests in operating and protecting the service, legal obligations, or consent.
We do not sell personal information, use it for targeted advertising, show third-party ads, or train AI on your uploads. We do not use facial recognition or make automated decisions with legal or similarly significant effects.
Who can see your memories
Event hosts can view and download uploads, including accompanying names and notes. Slideshow content may be shown to the event’s audience. “Host only,” where available, prevents slideshow display but does not prevent the host from downloading or sharing a copy.
Guests do not need accounts, but uploads are not necessarily anonymous. Photos, voices, and file information can identify people or locations.
Hosts are responsible for their independent use of downloaded files. We cannot recall copies other people have saved.
Service providers and security
Encrypted connections: HTTPS protects information sent between your device and PhotoOra.
Host sign-in: managing a gallery requires access to the host’s account. The guest QR code invites uploads; it does not open the host’s gallery.
Temporary media links: photo and video links expire automatically to help protect access.
We share relevant information with providers that support hosting, storage, sign-in, payments, security, and communications. We may also disclose information when lawfully necessary for legal obligations, claims, safety, or a business transfer, while respecting existing privacy commitments.
Authorized systems and personnel may access information for operations, support, safety, or legal requirements. We use access controls and encrypted connections, but cannot guarantee absolute security.
Providers may process information in the United States and other countries, subject to applicable legal safeguards.
Photos and file information
Large photos are resized and converted to JPEG during upload, which can change their quality and metadata. Videos may retain device or location information. Visible people, places, voices, and captions can also identify someone. Keep your originals when original quality matters.
Cookies and browser storage
We and our providers use cookies or similar technology for sign-in, preferences, saved work, and security. Providers may receive device and request information under their own privacy policies. Blocking or clearing browser storage can affect features or remove locally saved work. We do not change necessary functions in response to legacy “Do Not Track” signals.
How long we keep information
Free galleries remain accessible for seven days from creation. Paid galleries remain accessible for six months with Essential or Celebration, or twelve months with Unforgettable, after uploads close.
Routine deletion begins after expiration, with a fourteen-day administrative buffer for paid events. This buffer does not extend access or guarantee recovery. Download your memories before expiration.
Account, transaction, support, and security records are kept only as reasonably needed to operate the service, resolve issues, or meet legal requirements. Deletion can take time across systems; lawful preservation requirements may apply.
Your choices and rights
You may omit optional information and contact hello@photoora.com to request access, correction, deletion, or a copy of your information. You do not need an account or the host’s permission. We may verify your identity or a representative’s authority.
Depending on applicable law, you may also withdraw consent, restrict certain uses, appeal a decision, or complain to a privacy regulator. Email the same address to appeal. We respond within applicable legal deadlines and do not unlawfully discriminate against people exercising their rights.
Account holders, purchasers, hosts, and uploaders must be 18 or older. Adults may share family photos with required permissions. Children pictured in uploads retain their privacy rights. Contact us about underage use or a child’s privacy concern; we will assess the report and take legally required action.
Changes
We will update this policy’s date and provide notice of material changes. Where required, we will obtain consent before introducing new uses of information.
Last updated: 5 October 2026 · Document version: 2026-10-05.3
Acceptable Use Policy
Effective date: October 2, 2026
PhotoOra is for collecting event memories. Help keep it safe, respectful, and lawful.
This policy applies to hosts, guests, and other service users and forms part of the Terms of Service. Platform rules can prohibit conduct even when it is not a crime.
You must be at least 18 years old to create an account, purchase or host an event, or upload photos or videos. Adults may share appropriate family photos, including photos of children, with the required permissions. Anyone may report a concern, regardless of age.
Content you must not submit
Child sexual exploitation: sexual abuse material, sexualized depictions of minors, grooming, solicitation, trafficking, or exploitation, including manipulated or synthetic material.
Intimate images shared without consent: real or realistically altered photos or videos of a person, including AI-generated depictions. Consent to taking an image is not automatically consent to sharing it.
Privacy invasions: voyeuristic or hidden-camera material from private settings, unlawful disclosure of sensitive personal information, or doxxing.
Abuse: threats, targeted harassment, extortion, encouragement of violence, or material used to intimidate or exploit someone.
Rights violations: content that infringes copyright, privacy, publicity, or other rights. Being in a photo or hosting the event does not necessarily give you the right to upload it.
Harmful files or unlawful material: malware, executable code disguised as media, deliberately damaging files, or other content prohibited by applicable law.
Misuse of the service
Do not access someone else's account, event, or files without permission; expose secret links; impersonate another person; make knowingly fraudulent billing or removal claims; evade package, trial, payment, or access restrictions; or use automation to disrupt the service or generate unreasonable costs.
Do not use an event as unrelated bulk storage, general backup storage, a spam service, or an unauthorized public file-hosting service. Do not sell, advertise with, or commercially redistribute guest contributions without the separate rights required. Do not re-upload removed material to evade a restriction.
Do not scrape private galleries, harvest people's contact details or identities, guess access tokens, bypass authentication, or use contributions to build recognition databases or train models without the necessary separate rights. Ordinary guest uploads, authorized host downloads, and accessibility tools used without bypassing permissions are allowed.
Do not share or resell host credentials, create replacement accounts to evade a suspension, or deliberately exhaust upload, processing, storage, or download capacity. A paid package permits the agreed event use; it does not authorize attacking the service or accessing another person's content.
Good-faith security reports are welcome at hello@photoora.com. This is not permission to access private content, disrupt the service, or test beyond authorization, and does not establish a paid bug-bounty program.
See the Fair Use Policy for event storage and file allowances.
Host responsibilities
Invite the intended audience, explain how photos and videos will be used, and obtain permissions where legally required. Use particular care around children, private venues, and sensitive occasions. A QR sign does not establish every necessary permission.
Review first mode requires approval before slideshow display; Live mode can display eligible contributions without prior approval. Neither is automated content screening or a guarantee of appropriateness. Respect a guest's "Host only" choice and legitimate removal restrictions when using downloaded copies.
Do not present an event as anonymous, promise that PhotoOra provides permanent storage, or tell guests that ownership of their work transfers automatically to you. Obtain any additional rights needed for advertising, publication, or other uses outside the event permissions. Protect downloaded copies and any devices used to show the slideshow.
Respond respectfully to someone who raises a concern about their image. Hiding content can help stop slideshow display while a concern is assessed, but it does not delete the stored file. Use Content Removal when further action is needed.
Guest responsibilities
Check the destination event, contribute only material you are authorized to share, and consider what the file or caption reveals. Optional names must not be used to impersonate someone. The host can view and download your contribution, even when "Host only" is selected. Do not circumvent age or consent requirements.
Keep your originals, respect file limits, and confirm the upload result before closing the page. Metadata removal does not make recognizable people or places anonymous.
Enforcement and review
PhotoOra does not provide automated content screening or continuously monitor events. We may investigate reports or information that comes to our attention and take proportionate action, including warnings, access restrictions, stopped uploads, content removal, event or account suspension, restricted evidence preservation, and legally required reporting.
Urgent risks may require immediate action. Where practical and lawful, we explain the action and how to request review. Reply with the event or case reference and relevant corrections; do not resend prohibited images. A review request does not pause an urgent deadline or automatically restore content.
Copyright counter-notices follow the Copyright Policy. They do not override an independent safety or privacy restriction. Repeat infringement can result in account termination in appropriate circumstances.
The scope and duration of a restriction depend on the seriousness of the issue, available evidence, repeated conduct, and what is needed to protect people and the service. Restrictions are not an automatic forfeiture of every payment: applicable refunds and other rights remain governed by the Terms and the law. We may act on a credible urgent risk without waiting for a court decision, while preserving review rights where applicable.
Reporting a concern
Email removal@photoora.com or follow the reporting instructions. No account, payment, or permission from the host is required. Give a location reference and a description; do not attach intimate images or suspected child sexual abuse material.
For immediate danger, contact local emergency services. PhotoOra is not an emergency-response service. Hosts' and guests' responsibilities do not replace PhotoOra's own legal obligations.
Good-faith reports and honest criticism are allowed even when we disagree with them or cannot substantiate a concern. The prohibition on knowingly false reports does not penalize an honest mistake. Do not threaten, harass, or retaliate against someone for reporting a concern, requesting removal, or exercising a legal right.
Last updated: 5 October 2026 · Document version: 2026-10-05.3
Copyright Policy
Effective date: October 2, 2026
We respect copyright. This page explains how to report alleged infringement and how to respond to a removal made because of a copyright claim.
Not the copyright owner? Being pictured in a photo does not necessarily make you its copyright owner. For an unwanted image, privacy concern, or intimate image shared without consent, use Content Removal. You do not need to claim copyright to ask for that help.
1. Copyright contact and designated agent
PhotoOra LLC's designated-agent registration is active.
Service provider
PhotoOra LLC
Alternate service names
PhotoOra; photoora.com
Designated agent
Copyright Agent, PhotoOra LLC
Business and agent address
1500 N Grant St, Ste N Denver, CO 80203 United States
Send written copyright notices and counter-notices to removal@photoora.com. A subject such as “Copyright notice” helps us route your message, but is not required. Account and event support is available at hello@photoora.com; unwanted-image and safety reports go to removal@photoora.com.
The notice-and-counter-notice procedure below concerns material stored at a user’s direction under 17 U.S.C. § 512. Registration is one part of that framework; it does not decide whether a particular upload is lawful or replace our obligation to handle notices.
2. What to include in a copyright notice
A notice must substantially include:
Your physical or electronic signature as the copyright owner or a person authorized to act for the owner.
Identification of the copyrighted work claimed to be infringed, or a representative list when multiple works at a single online site are covered.
Identification of the material you want removed or disabled and information reasonably sufficient for us to locate it, such as an event link and an item reference or clear description.
Contact information sufficient to reach you, such as your address, telephone number, and email address.
A statement that you have a good-faith belief that the complained-of use is not authorized by the copyright owner, its agent, or the law.
A statement that the notice is accurate and, under penalty of perjury, that you are authorized to act for the owner of the exclusive right allegedly infringed.
Consider licenses, permissions, and legal exceptions such as fair use before making a claim. Do not attach a whole gallery or unnecessary personal information. If the complaint concerns intimate imagery or child exploitation, do not attach the imagery; use a reference and the urgent reporting instructions.
3. How we respond
We assess notices and act expeditiously to remove or disable access to material identified in a legally sufficient notice. Where a notice lacks necessary information, we may seek clarification as applicable law provides. A copyright allegation is not itself a court ruling.
We take reasonable steps to promptly notify the affected subscriber or contributor using available contact information. A host is not automatically the copyright owner or original uploader. If you contributed without an account and learn that your material was removed, contact us with information connecting you to that contribution; do not misrepresent someone else's upload as yours.
We may forward a notice or its contents to the affected party and advisers as needed to administer this process. Avoid unnecessary sensitive information. If contact disclosure poses a safety concern, obtain advice about using an authorized representative.
4. Counter-notices
If material you submitted was removed because of a copyright notice and you believe that resulted from a mistake or misidentification, you may send a counter-notice. It must substantially include:
Your physical or electronic signature.
Identification of the material removed or disabled and its former location.
A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled because of a mistake or misidentification.
Your name, address, and telephone number; a statement consenting to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or, if outside the United States, any judicial district in which PhotoOra may be found; and a statement that you will accept service of process from the original notice sender or that person's agent.
A counter-notice is a legal statement, not an ordinary support appeal. It is forwarded to the original claimant, including required contact information, and may lead to litigation. Consider legal advice before submitting one.
After receiving a legally sufficient counter-notice, we promptly forward it to the original claimant and explain that we will restore the material under the statutory procedure. That procedure provides for restoration no earlier than 10 and no later than 14 business days after receipt, unless our agent first receives notice that the claimant has filed a court action seeking to restrain the relevant infringing activity.
Restoration under the copyright process does not override an independent, lawful privacy, safety, or other policy restriction. We do not restore prohibited intimate images or child-exploitation material merely because a copyright counter-notice was received.
5. Repeat infringement and misuse
We terminate accounts of repeat infringers in appropriate circumstances and take appropriate steps against repeat misuse of guest-upload access. We consider available evidence and relevant corrections rather than automatically treating every allegation as established infringement. We accommodate and do not interfere with standard technical measures within the meaning of section 512(i).
A knowing, material misrepresentation in a notice or counter-notice may create liability under section 512(f). A good-faith mistake is not the same as deliberately submitting a false claim. Do not re-upload content to evade a restriction.
Last updated: 5 October 2026 · Document version: 2026-10-05.3
Fair Use Policy
Effective date: October 2, 2026
PhotoOra is made for collecting memories from your event. Each paid package includes unlimited photo uploads within its shared storage allowance, plus the number of short video clips shown for that package.
What “unlimited photos” means
There is no numerical photo-count limit on paid packages. Photos and videos share a total upload storage allowance per event. Unlimited photos does not mean unlimited storage, unlimited videos, or permanent gallery hosting.
Event allowances
Scroll the table sideways to see all columns.
Current paid packages. Your confirmed purchase controls any different agreed entitlement.
Package
Shared upload storage
Video clips
Gallery period
Essential
25 GB
40
6 months
Celebration
50 GB
200
6 months
Unforgettable
150 GB
1,000
12 months
PhotoOra uses binary storage units: 1 GB here is 1 GiB (1,073,741,824 bytes), and 1 MB is 1 MiB (1,048,576 bytes). Photo and video files count toward the allowance after any upload processing. The free trial includes 5 photos, no videos, 80 MB of upload storage, and 7 days of access from creation.
Photos and videos
The standard browser uploader resizes large photos to a maximum dimension of 3,840 pixels and converts them to JPEG. Final file sizes vary with the image. Photos may be up to 12 MB after processing. Essential videos may be up to 60 MB and 10 seconds each. Celebration videos may be up to 100 MB and 20 seconds each. Unforgettable videos may be up to 150 MB and 30 seconds each. The current uploader does not recompress video files. Both the video-count limit and the shared storage allowance apply.
Downloads contain the files stored by PhotoOra, which may differ from the originals in resolution, format, metadata, or quality. Keep your original files separately.
Upload window and gallery access
Before the normal event window, each paid event includes up to 10 successful test uploads in total. Deleting a successful test upload does not reset the allowance; uploading it again uses another place. Failed or rejected uploads do not consume the allowance, and retrying the same upload does not count twice. Uploads still processing temporarily reserve places. Package file, video-count and storage limits still apply. Full uploads open 48 hours before your event and ordinarily close 7 days after it. Your paid gallery period runs from the upload closing date. Download your memories before the gallery expires. See the Terms of Service for event-date and retention details.
If an event reaches its allowance
Further uploads are blocked when the applicable storage or video allowance is full. Uploads that are still processing can temporarily reserve capacity. Hiding a photo does not free storage; deleting it frees capacity once deletion completes. Reaching a limit does not itself delete existing memories or extend the gallery period. Contact hello@photoora.com if you need help with an event's capacity.
Use your gallery for its event
Do not use an event as an unrelated backup drive, general file-hosting service, or a way to bypass package limits. Automated flooding, repeated requests intended to generate costs, and evasion of restrictions are covered by the Acceptable Use Policy.
Last updated: 5 October 2026 · Document version: 2026-10-05.3
Content Removal
Effective date: October 2, 2026
Report an unwanted image, privacy concern, or harmful content. You do not need an account, the host's permission, or copyright ownership to ask for help.
Send a report: email removal@photoora.com. Reporting is free. Send a reference and a description, not intimate images or suspected child sexual abuse material. For immediate danger, contact local emergency services.
1. Intimate images shared without consent
If an intimate photo or video depicts you and was published on PhotoOra without your consent, you or an authorized representative can request removal. This includes realistic images created or altered using software or artificial intelligence. Consent to creating or privately sharing an image is not automatically consent to publishing it elsewhere.
For a valid request under this notice-and-removal process, we remove the reported depiction as soon as possible and no later than 48 hours after receiving the request. Within that period, we also make reasonable efforts to identify and remove known identical copies on PhotoOra. The deadline uses calendar hours, including weekends and holidays, not business days.
What your written request needs
Email removal@photoora.com with:
Your physical or electronic signature as the person depicted or an authorized representative. A typed name can serve as an electronic signature.
Identification of the content and information reasonably sufficient to locate it. An event link, item reference, approximate upload time, and a description can help. Send the information you have; an exact file URL is not always necessary.
A brief statement of your good-faith belief that the identified intimate depiction was published without the depicted person's consent, including relevant context. A representative should explain their authority.
Contact information we can use to reply to you or your representative.
Email starting point
I am the person depicted / an authorized representative. I have a good-faith belief that the intimate depiction identified here was published without the depicted person's consent. Please remove it. Location or description: … Relevant context and representative authority, if applicable: … Reply contact: … Electronic signature: …
The subject "Intimate image removal" helps routing but is not required. You do not need a court order, police report, or proof of copyright ownership. We do not routinely require government ID or a new intimate photo. If necessary information is missing, we seek clarification promptly and may restrict clearly harmful material immediately. Unnecessary verification must not delay action on a valid request.
Do not download, attach, or redistribute harmful imagery to make the report. These instructions implement our process for requests of the kind addressed by the TAKE IT DOWN Act. You can report a platform's failure to provide or follow a required process through the FTC's TAKE IT DOWN reporting site.
2. Child-safety concerns
Report suspected child sexual exploitation urgently to removal@photoora.com. Give the event or item reference and a non-graphic description. Do not attach, copy, or request suspected child sexual abuse material. Ordinary email is not an appropriate channel for transferring it.
We promptly assess the report, restrict access where appropriate, and follow applicable reporting and preservation duties, including reports to NCMEC's CyberTipline when required. Evidence that must be preserved is secured with restricted access, separate from ordinary gallery availability. Removing access is not an instruction to destroy legally required evidence.
A child's intimate-image concern can also qualify for the process above. Child-safety routing must not delay an applicable 48-hour removal deadline. You can also make a public report through NCMEC's CyberTipline. A person reporting a concern is not expected to decide its legal classification.
3. Other unwanted images and privacy concerns
For an unwanted photo of you, harassment, exposed personal information, or another policy concern, send enough information to find the content, explain the concern, and provide a reply contact. You may ask the host to help, but doing so is not a prerequisite to contacting PhotoOra.
We assess the request under applicable privacy rights and our policies and remove or restrict content where appropriate. We ask only for verification proportionate to the request and do not disclose an entire private event to investigate one person’s concern. This routine assessment does not replace the urgent intimate-image process above.
For account closure, access, correction, or a copy of personal information, use Privacy requests. That process does not replace urgent image-removal handling.
4. Copyright complaints
If your copyrighted work was used without authorization, email removal@photoora.com and follow the Copyright Policy for notices and counter-notices. A person depicted can request privacy or intimate-image removal without claiming copyright they do not own.
5. What happens next
We identify the relevant content and urgency, seek only necessary clarification, assess the report, and apply appropriate removal, access restrictions, or lawful preservation. Where lawful and safe, we tell you the outcome or explain what information is still needed.
We handle reports sensitively but cannot promise absolute secrecy. Information may need to be disclosed to authorities or another party under a lawful process; copyright counter-notices, for example, must be forwarded as explained in the Copyright Policy. We do not publicly identify complainants as part of an ordinary report response.
To request review of a decision, reply with the case or event reference and explain the suspected error. A review does not automatically restore content or pause an urgent deadline. Ordinary requests are handled according to urgency and applicable law.
6. Hiding, removal, and independent copies
Hiding from the slideshow can leave a file stored and accessible to the host. Removal addresses relevant copies within PhotoOra's control, including thumbnails and previews. Legally required preserved evidence remains access-restricted.
We cannot recall a file someone independently downloaded, printed, or photographed from a screen. This does not excuse removal of service-controlled copies or legally required efforts to locate identical copies. A free account or unavailable self-service delete button does not prevent a valid removal request.
7. Contact and emergencies
Content reports: removal@photoora.com. You can also contact hello@photoora.com and explain the reporting problem and urgency. A report received at another PhotoOra address is routed to the appropriate process without resetting its original receipt time.
PhotoOra is not an emergency-response service. Contact local emergency services for an immediate threat to someone's safety.
Last updated: 5 October 2026 · Document version: 2026-10-05.3