Privacy Policy
PhotoOra LLC operates PhotoOra. This policy explains how we handle information when you visit our website, host an event, upload memories, or contact us.
What we collect
We collect account and event details, photos and videos, optional names and notes, purchase information, and messages you send us. Information may come from you, event hosts, other guests, or sign-in providers.
We also collect basic usage and security information, such as IP addresses, browser details, and records of uploads and accepted terms. Payment providers process your payment details.
How we use it
We use information to provide PhotoOra, manage events and purchases, deliver memories, answer questions, send service messages, prevent misuse, and meet legal obligations. Where required, we rely on performing our agreement with you, legitimate interests in operating and protecting the service, legal obligations, or consent.
We do not sell personal information, use it for targeted advertising, show third-party ads, or train AI on your uploads. We do not use facial recognition or make automated decisions with legal or similarly significant effects.
Who can see your memories
Event hosts can view and download uploads, including accompanying names and notes. Slideshow content may be shown to the event’s audience. “Host only,” where available, prevents slideshow display but does not prevent the host from downloading or sharing a copy.
Guests do not need accounts, but uploads are not necessarily anonymous. Photos, voices, and file information can identify people or locations.
Hosts are responsible for their independent use of downloaded files. We cannot recall copies other people have saved.
Service providers and security
- Encrypted connections: HTTPS protects information sent between your device and PhotoOra.
- Host sign-in: managing a gallery requires access to the host’s account. The guest QR code invites uploads; it does not open the host’s gallery.
- Temporary media links: photo and video links expire automatically to help protect access.
We share relevant information with providers that support hosting, storage, sign-in, payments, security, and communications. We may also disclose information when lawfully necessary for legal obligations, claims, safety, or a business transfer, while respecting existing privacy commitments.
Authorized systems and personnel may access information for operations, support, safety, or legal requirements. We use access controls and encrypted connections, but cannot guarantee absolute security.
Providers may process information in the United States and other countries, subject to applicable legal safeguards.
Photos and file information
Large photos are resized and converted to JPEG during upload, which can change their quality and metadata. Videos may retain device or location information. Visible people, places, voices, and captions can also identify someone. Keep your originals when original quality matters.
Cookies and browser storage
We and our providers use cookies or similar technology for sign-in, preferences, saved work, and security. Providers may receive device and request information under their own privacy policies. Blocking or clearing browser storage can affect features or remove locally saved work. We do not change necessary functions in response to legacy “Do Not Track” signals.
How long we keep information
Free galleries remain accessible for seven days from creation. Paid galleries remain accessible for six months with Essential or Celebration, or twelve months with Unforgettable, after uploads close.
Routine deletion begins after expiration, with a fourteen-day administrative buffer for paid events. This buffer does not extend access or guarantee recovery. Download your memories before expiration.
Account, transaction, support, and security records are kept only as reasonably needed to operate the service, resolve issues, or meet legal requirements. Deletion can take time across systems; lawful preservation requirements may apply.
Your choices and rights
You may omit optional information and contact hello@photoora.com to request access, correction, deletion, or a copy of your information. You do not need an account or the host’s permission. We may verify your identity or a representative’s authority.
Depending on applicable law, you may also withdraw consent, restrict certain uses, appeal a decision, or complain to a privacy regulator. Email the same address to appeal. We respond within applicable legal deadlines and do not unlawfully discriminate against people exercising their rights.
For unwanted or harmful photos, contact removal@photoora.com or use our Content Removal page.
Children and family photos
Account holders, purchasers, hosts, and uploaders must be 18 or older. Adults may share family photos with required permissions. Children pictured in uploads retain their privacy rights. Contact us about underage use or a child’s privacy concern; we will assess the report and take legally required action.
Changes
We will update this policy’s date and provide notice of material changes. Where required, we will obtain consent before introducing new uses of information.
Questions? Email hello@photoora.com.