Terms of Service
PhotoOra helps you collect and enjoy the memories from your event. These Terms explain your agreement with PhotoOra LLC when you create an account, purchase an event, or upload content.
Your account
You must be 18 or older to create an account, buy or host an event, or upload photos and videos. Hosts need a verified email address and the legal ability to enter this agreement. If you act for an organization, you must have its permission.
Keep your account details accurate and your sign-in information secure. Report suspected unauthorized access promptly. You are responsible for activity you authorize, not automatically for a security failure caused by PhotoOra.
Adults may share family photos, including photos of children, with the necessary permissions. Anyone can report a privacy or safety concern, regardless of age or whether they have an account. Use PhotoOra only in supported locations where it is lawful; do not bypass eligibility or access restrictions.
Your contract is with PhotoOra LLC. Our team does not personally guarantee the company’s obligations, but this does not excuse anyone’s own conduct where the law makes them responsible.
Payments and packages
Paid events are one-time purchases, not subscriptions. Review your package, event dates, currency, total price, and any taxes before paying. Prices are in U.S. dollars unless checkout says otherwise. You authorize the amount shown at checkout; promotions apply only when included in that total.
Stripe or PayPal processes your payment. PhotoOra’s application does not store your full card number or security code. Your bank or payment provider may charge separate fees.
Your confirmed purchase determines your features and limits. Later package changes do not reduce the benefits you already purchased. “Unlimited photos” means no photo-count limit; photos and videos still share your event’s storage allowance. File sizes, video counts, and video lengths are limited. See the Fair Use Policy for the details.
If you were charged but cannot access your event, contact hello@photoora.com with your event and payment reference before trying to purchase again. We investigate and correct confirmed billing errors.
Refunds and cancellations
Changed your plans? You can request a refund within 14 days of purchase, before your event receives its first successful upload outside Test mode. Eligible refunds are returned minus any non-refundable payment processing fees. Designated Test mode uploads do not affect eligibility.
An upload waiting for your review counts as a successful upload. Failed or rejected uploads do not count. Deleting an upload does not restore eligibility.
Email hello@photoora.com with your event name or ID and payment reference before the deadline. Your request must arrive within 14 days; the refund does not have to be completed by then. Do not send card details.
We deduct only the original payment processing fees that Stripe or PayPal actually charged us and does not return. We do not add a separate cancellation fee. We confirm the deduction and refund amount when reviewing your request. Refunds and any refundable taxes go back to the original payment method; arrival time depends on your payment provider and bank.
We provide full refunds for confirmed billing errors or failure to provide the purchased service. No processing fees are deducted in those cases or when a full refund is required by law or payment-provider rules. Other requests are reviewed individually, subject to your legal rights.
An approved cancellation ends paid access. A full refund or payment reversal normally does too, and a dispute may temporarily restrict access. A goodwill partial refund without cancellation does not by itself end access. Refunds do not necessarily delete files immediately or pause their expiration schedule.
Earlier purchases keep the refund terms accepted at checkout.
Your event dates
For paid events, uploads normally open 48 hours before your event and close 7 days after it. Late purchases have at least 7 days of uploads from creation. Check the dates in your dashboard and confirmation, and contact us about any mistake.
Before that window, you can make up to 10 successful test uploads, within your package limits. Deleting a test upload does not free up another test place. Uploads still processing can temporarily reserve capacity.
Contact support if your event moves or you entered the wrong date. A change is not automatic; rely on the revised upload closing and gallery expiration dates we confirm. Pausing uploads does not extend your gallery’s life.
When your gallery expires
Paid gallery access runs from the scheduled upload closing date:
- Essential: 6 months
- Celebration: 6 months
- Unforgettable: 12 months
The free trial lasts 7 days from creation and never automatically becomes a paid subscription. Download and check your files before the expiration date shown for your event. Reminders do not extend that date.
After expiration, access ends and media and previews enter scheduled deletion. Paid events have a 14-day administrative buffer before routine deletion begins; free events do not. The buffer is not extra access or a promise that files can be recovered. Deletion takes time, and restricted records may remain for security, disputes, or legal duties.
PhotoOra is not a permanent backup service. “Keep forever” means the copies you download and keep yourself. Downloads contain the files stored by PhotoOra; large photos are resized and converted to JPEG during upload, so they may differ from your originals. Keep originals when original quality matters. Uploads need connectivity and successful processing; wait for confirmation. Large downloads and album exports need enough space and memory on your device.
Hiding a photo or video keeps it in your gallery but removes it from the slideshow. Deleting a file from PhotoOra does not delete copies someone has already downloaded. Read more about retention.
Who can see uploads
The guest QR code invites uploads; it does not give access to the host’s gallery. The host can view and download contributions, including any names and captions. Eligible content may appear in the event’s slideshow.
Where offered, a guest’s “Host only” choice keeps their contribution out of the slideshow. It does not stop the host from downloading or keeping a copy.
Host gallery access requires sign-in, and media uses temporary links. Someone with a valid media link may be able to open it until it expires. Share event and media links only with your intended audience. PhotoOra cannot control downloaded files or copies made from a screen.
Your photos and permissions
You keep your existing rights. PhotoOra does not own your uploads. Copyright can belong to someone other than the host, uploader, or person pictured. Share only material you own or have permission to use, with any required privacy and other permissions.
You give PhotoOra a non-exclusive, worldwide, royalty-free permission to receive, store, copy, process, resize, transmit, and display content only to provide the service, handle support and safety matters, and meet legal duties. Our service providers may do these limited tasks for us. This permission lasts only as long as those purposes require, including lawful preservation, and ends when those purposes end and the relevant copies are deleted.
This does not allow us to sell your content, use it in advertising, or train machine-learning models on it. Promotional use needs separate permission.
Guest uploads give the host permission to view, download, print, and keep them for personal, non-commercial event and keepsake purposes. Making an upload eligible for the slideshow also permits display to that event’s audience. It does not grant permission to sell, publicly publish, advertise with, or otherwise commercially use someone else’s content or likeness. Those uses need separate rights where applicable, including at corporate events. Downloaded copies remain subject to those permissions and lawful removal duties.
PhotoOra’s software, branding, and service materials belong to us or our licensors. Your limited, non-exclusive, non-transferable permission to use the service lasts for your access period. Do not resell access, remove ownership notices, or copy or reverse engineer the software except where the law gives you a right we cannot restrict.
Using PhotoOra responsibly
Hosts choose whom to invite and who sees the slideshow. Explain how contributions will be used, obtain required permissions, and take care with children’s images and sensitive occasions. A QR code is not proof of permission.
Guest names are optional and are not verified identities. Guests should check the destination event and respect other people’s rights. Everyone must follow our Acceptable Use Policy.
New events start in Review first mode: the host approves content before slideshow display. In Live mode, eligible uploads can appear without prior approval. Host review is not automated or professional screening. PhotoOra does not provide automated content screening or continuously monitor events.
Each person is responsible for their submissions and the uses they authorize. Hosts must not encourage infringement or ignore unlawful uses they control, but are not automatically responsible for every unknown guest action. PhotoOra remains responsible for its own legal duties.
Claims caused by unlawful uploads or misuse
Where the law allows and you can legally make this promise, you agree to reimburse PhotoOra LLC and its team acting for the company for claims brought by someone else, to the extent caused by:
- Uploads you made without the required rights or permissions; or
- Your unlawful or intentional misuse of PhotoOra.
This covers reasonable outside legal costs, damages ordered in a final ruling, and settlements you approve. It is not an automatic fee or penalty.
We will promptly notify you, provide reasonable cooperation, and give you a reasonable chance to arrange the defense with a qualified lawyer acceptable to us. Late notice reduces your obligation only to the extent it materially harms your defense.
Neither side may settle in a way that binds the other, admits their wrongdoing, or requires action beyond payment without their written agreement. Neither side may unreasonably refuse that agreement.
You do not cover the portion of any loss caused by PhotoOra’s own breach, negligence, misconduct, or violation of law. This does not transfer our legal duties or limit protected complaints or reviews.
Reports and account closure
Anyone can report unwanted or harmful content without an account or the host’s permission. For copyright notices and counter-notices, see our Copyright Policy.
We may review reports, remove content, preserve necessary evidence, and make legally required reports. We may proportionately restrict content, events, or accounts for violations, compromised access, payment reversals, legal requirements, or serious operational risks. Where practical and lawful, we explain and offer a chance to correct the problem or request review. Urgent risks may require action without notice; appeals do not delay urgent removal duties.
You can stop using PhotoOra or ask support to close your account. We may verify your authority before a destructive action. Closure does not automatically provide a refund or erase records we must lawfully keep.
If we discontinue paid service for reasons other than your breach or payment reversal, we will give reasonable notice where possible and address unused service and required remedies. Package changes do not let us remove purchased benefits retroactively. Our refund commitments still apply.
Availability and responsibility
We cannot promise uninterrupted access, successful delivery of every upload, compatibility with every device, or freedom from all data loss. Except for our express commitments and rights that cannot be excluded, the service is supplied on an “as available” basis without implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent those exclusions are lawful. Keep originals and check that your downloaded files open correctly.
We are not responsible for a failure to the extent caused by circumstances beyond our reasonable control, such as a widespread communications outage or natural disaster, that we could not reasonably prevent or overcome. An outside provider's involvement does not automatically excuse our own failures or remove the refund commitments in our refund policy. We will take reasonable steps to reduce disruption and tell affected customers about material interruptions when practical.
Excluded losses. To the extent permitted by law, PhotoOra is not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, business opportunities, or goodwill arising from use of the service. This includes such losses resulting from unavailable or lost content. It does not exclude a category of loss or remedy that applicable law requires us to cover.
Limit on compensation. Subject to the exceptions below, our combined total liability to you is limited to the amount you actually paid PhotoOra, if any, for the event or service giving rise to the claim. If a claim concerns several paid events, the limit is the total paid for those affected events. Related claims are combined, rather than creating a separate limit for each incident, legal theory, or defendant. These limits apply whether the claim is based on contract, ordinary negligence, or another legal theory, only to the extent the law permits.
Where lawful, these exclusions and limits also protect PhotoOra's members, managers, employees, and contractors for conduct in providing the service for PhotoOra; they share the applicable limit rather than receiving separate limits. This provision does not extend to their unrelated conduct or another provider's separate contract with you.
Exceptions. These exclusions and limits do not apply to fraud, intentional or willful misconduct, gross negligence, liability for death or personal injury that cannot lawfully be limited, or any other duty, liability, or consumer remedy that cannot be excluded or limited. They do not reduce an expressly promised refund, our privacy and data-protection obligations, or a legally required remedy. Nothing makes you responsible for PhotoOra's own legal violations.
Disputes and applicable law
Contact support with the event reference and outcome you seek. We encourage good-faith resolution, but contacting us does not suspend a legal deadline or prevent urgent relief, a regulator complaint, or a legally protected claim.
Colorado law governs these Terms and disputes about the service, without using its conflict-of-laws rules to displace that choice. If you are a consumer, you retain any mandatory protections of the law where you live that cannot be removed by this choice.
Unless applicable law entitles you to bring or defend a claim elsewhere, disputes will be brought in the state courts of Colorado or, where federal jurisdiction exists, the United States District Court for the District of Colorado, and the parties consent to those courts' jurisdiction. Either party may bring an eligible claim in a small-claims court with jurisdiction. This does not restrict a regulator complaint or legally available urgent relief. These Terms do not require arbitration or waive class-action rights.
Changes, notices, and other terms
We will date revised Terms and give appropriate notice of material changes through the service or account email before they take effect, except where a legally permitted urgent change requires otherwise. We obtain renewed acceptance where required. A changed webpage alone does not establish your acceptance.
Changes do not retroactively enlarge content permissions or reduce agreed benefits of a completed purchase without a lawful basis and any required agreement. You may keep a copy of the version you accept. Service notices do not automatically enroll you in marketing emails.
These Terms, the Acceptable Use Policy, your confirmed purchase details, and any individually agreed written terms form the agreement for the service they cover. They do not cancel mandatory rights or legally binding representations made before purchase. A transfer of PhotoOra's business must preserve existing purchase and privacy commitments. You may not transfer your account or contractual obligations without our agreement, except where the law permits it; this does not prevent the guest invitations and downloads described above.
Nothing in these Terms prohibits honest reviews, good-faith complaints, lawful reporting, or cooperation with a regulator or law enforcement. You do not give up ownership of a review by posting it.
If a provision is unenforceable, the remainder applies to the extent lawful. A delay in enforcement is not a permanent waiver. Provisions that by their nature need to continue after account closure, including lawful content retention, accrued payment obligations, and dispute provisions, survive only to the extent needed and permitted by law.
Questions about these Terms: hello@photoora.com.
The Terms, Acceptable Use Policy, and confirmed purchase details form your agreement when presented and accepted. An individually agreed written term or confirmed package entitlement controls over a conflicting general description. Our Privacy Policy explains data handling; acceptance is not blanket consent to unrelated processing.