Refunds & cancellations

Changed your plans?

You can request a refund within 14 days of purchase, provided your event hasn’t received any successful photo or video uploads outside Test mode.

• Test uploads are fine and don’t affect eligibility.
• Deleting other uploads doesn’t restore eligibility.
• Eligible refunds are returned minus any non-refundable payment processing fees.

Was something wrong with your purchase?

We issue full refunds for our confirmed billing errors or failure to provide the purchased service. No processing fees are deducted in those cases, or when a full refund is required by law or payment-provider rules.

Request a refund

To request a refund, email hello@photoora.com with your event name and payment reference within the 14-day window.